---
title: I Can't Set My Password
description: If you are receiving an error message when you attempt to enter a new password, it is likely because you have used a special character that is NOT allowed.
---

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# I Can't Set My Password

## Are you receiving an error message when resetting your password, such as "Your password does not meet the requirements"?

If you are receiving an error message when you attempt to enter a new password, it is likely because you have used a special character that is NOT allowed. The only special characters that you can use include: @ $ ! % \* ? &

![Reset password menu highlighting password requirements.](https://support.excelpreparation.com/hs-fs/hubfs/Screenshot%202023-10-18%20at%201.00.15%20PM-1.png?width=670&height=283&name=Screenshot%202023-10-18%20at%201.00.15%20PM-1.png)

 

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