---
title: I Get An Error Message When Submitting a File
description: If you are receiving an error message when you attempt to submit your assignment, try these troubleshooting techniques.
---

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# I Get An Error Message When Submitting a File

## If you are receiving an error message when you attempt to submit your assignment, try these troubleshooting techniques.

Error messages that you might receive when trying to submit a file include:

- Error Message | Unable to process at this time; please try again later
- Error Message | There was an error with the internet connection
- [Error Message | Invalid Hyperlink](https://support.excelpreparation.com/knowledge/error-message-when-submitting-file#hyperlink)
- Error Message | Password-protected assignments are unable to be graded.

 

💥The first two error messages listed can follow the same troubleshooting methods.

#### **General Error Message Troubleshooting**

To troubleshoot this error, follow the steps below. 

➡️Wait 10-15 minutes and try submitting your file again 

➡️Check the file size

💡If the file is \>2MB, check if you can [reduce the file size](https://support.excelpreparation.com/knowledge/how-to-reduce-the-size-of-a-file?hsLang=en)  
[How to check your file size](https://support.excelpreparation.com/knowledge/how-big-is-my-file-size?hsLang=en)

➡️After reducing the size of the file, attempt submitting again

➡️If time allows, wait and attempt to submit your file tomorrow morning

💡If the error mentions an invalid internet connection, it is most likely because the file size is too large. 

 

💥If you still cannot submit your file, submit a support ticket and attach the file you are trying to submit

 

#### **Invalid Hyperlink Error Message**

➡️Open the file you are attempting to submit 

➡️Locate all of the cells with a hyperlink. 

➡️Check the hyperlinks to ensure that they are valid/working.

➡️When you identify the error, correct it, save the file and attempt to submit it again .

💡Click to learn [how to use a Find and Replace](https://trumpexcel.com/find-hyperlinks-in-excel/#:~:text=Using%20Find%20and%20Replace%20feature,keyboard%20shortcut%20Control%20%2B%20H\).) to locate these cells quickly and easily. 

⚠️This error is most common because there is an error in an email address within the file

 

#### **The Workbook You Submitted Does Not Contain The Worksheet \[*Sheet Name*\]Error Message**

If you receive the following error message:

![Sample error message when submitting an assignment. ](https://support.excelpreparation.com/hs-fs/hubfs/image-png-Aug-05-2024-07-48-08-8963-PM.png?width=458&height=201&name=image-png-Aug-05-2024-07-48-08-8963-PM.png)

➡️Go back and double-check that none of the worksheet names are changed from the original empty file. Spaces, punctuation, and capitalization all matters for worksheet tab names. 

⚠️ This error is most often seen in people who create a blank worksheet and copy the tabs over. Always work from the empty file you downloaded from the ExPrep Platform.

#### **Password-Protected Assignment Troubleshooting**

To troubleshoot this error, follow the steps below. 

➡️Remove the password from the assignment

➡️On the **Review** tab,

➡️Click **Protect Sheet or Protect Workbook.**

❗Clicking **Unprotected Sheet** automatically removes the password from the sheet.

 

To remove a password from the workbook

➡️Click **Protect Workbook**

➡️Click OK without entering a new password.

➡️Attempt to submit again

💡If you still cannot submit your file, submit a support ticket and attach the file you are trying to submit

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