I Get An Error Message When Submitting a File

Error messages that you might receive when trying to submit a file include:

Error Message | Unable to process at this time; please try again later
Error Message | There was an error with the internet connection
Error Message | Invalid Hyperlink
Error Message | Password-protected assignments are unable to be graded.

💥The first two error messages listed can follow the same troubleshooting methods.

General Error Message Troubleshooting

To troubleshoot this error, follow the steps below.

➡️Wait 10-15 minutes and try submitting your file again

➡️Check the file size

💡If the file is >2MB, check if you can reduce the file size
How to check your file size

➡️After reducing the size of the file, attempt submitting again

➡️If time allows, wait and attempt to submit your file tomorrow morning

💡If the error mentions an invalid internet connection, it is most likely because the file size is too large.

💥If you still cannot submit your file, submit a support ticket and attach the file you are trying to submit

Invalid Hyperlink Error Message

➡️Open the file you are attempting to submit

➡️Locate all of the cells with a hyperlink.

➡️Check the hyperlinks to ensure that they are valid/working.

➡️When you identify the error, correct it, save the file and attempt to submit it again .

💡Click to learn how to use a Find and Replace to locate these cells quickly and easily.

⚠️This error is most common because there is an error in an email address within the file

**The Workbook You Submitted Does Not Contain The Worksheet [Sheet Name] Error Message**

If you receive the following error message:

➡️Go back and double-check that none of the worksheet names are changed from the original empty file. Spaces, punctuation, and capitalization all matters for worksheet tab names.

⚠️ This error is most often seen in people who create a blank worksheet and copy the tabs over. Always work from the empty file you downloaded from the ExPrep Platform.

Password-Protected Assignment Troubleshooting

To troubleshoot this error, follow the steps below.

➡️Remove the password from the assignment

➡️On the Review tab,

➡️Click Protect Sheet or Protect Workbook.

❗Clicking Unprotected Sheet automatically removes the password from the sheet.

To remove a password from the workbook

➡️Click Protect Workbook

➡️Click OK without entering a new password.

➡️Attempt to submit again

💡If you still cannot submit your file, submit a support ticket and attach the file you are trying to submit