If you are receiving an error message when you attempt to submit your assignment, try these troubleshooting techniques.
Error messages that you might receive when trying to submit a file include:
- Error Message | Unable to process at this time; please try again later
- Error Message | There was an error with the internet connection
- Error Message | Invalid Hyperlink
The first two error messages listed can follow the same troubleshooting methods.
General Error Message Troubleshooting
To troubleshoot this error, follow the steps below.
- Wait 10-15 minutes and try submitting your file again
- Check the file size
- If the file is >2MB, check if you can reduce the file size
- After reducing the size of the file, attempt submitting again
- If time allows, wait and attempt to submit your file tomorrow morning
- If you still cannot submit your file, submit a support ticket and attach the file you are trying to submit
💡If the error mentions an invalid internet connection, it is most likely because the file size is too large.
Invalid Hyperlink Error Message
- Open the file you are attempting to submit
- Locate all of the cells with a hyperlink.
- (Click to learn how to use a Find and Replace to locate these cells quickly and easily.
- Check the hyperlinks to ensure that they are valid/working
- When you identify the error, correct it, save the file and attempt to submit it again
💡This error is most common because there is an error in an email address within the file
The Workbook You Submitted Does Not Contain The Worksheet [Sheet Name] Error Message
If you receive the following error message:
Go back and double-check that none of the worksheet names are changed from the original empty file. Spaces, punctuation, and capitalization all matters for worksheet tab names.
⚠️ This error is most often seen in people who create a blank worksheet and copy the tabs over. Always work from the empty file you downloaded from the ExPrep Platform.