This article will guide you through the process of purchasing your access to ExPrep platform as well as troubleshooting tips for common errors associated with purchasing.
The major topics covered inside of this article include:
Buy Now Button is Not Available
Is There an Alternative Payment Method Outside of PayPal?
The PayPal Website isn't Working
How To Complete your Purchase
- Log into the ExPrep Portal.
- If ExPrep is part of your Canvas or Blackboard course, you will log into the ExPrep Portal by clicking on an ExPrep assignment within your class or using a link your instructor provides.
- Locate the purchase menu in the upper right hand corner.
- ➡️ Buy Now button (I don't have the buy now button)
- Log in to your existing PayPal account OR select "Pay with Debit or Credit Card" to complete the purchase as a guest.
- Guest Check out allows you to complete your purchase without creating or using a PayPal account. PayPal simply acts as the card processor when using this method.
- Your access code will automatically be applied to your account after the purchase is complete (read more).
Buy Now Button is Not Available
If you do NOT have the Buy Now button in the upper right hand corner of the screen:
- Do you have the exams/assignments tab in the left hand menu of the portal?
YES, I have the exams/assignments tab.
- this means you already have access and do not need to complete a purchase at this time.
- Check out this article to see when your access expires so you know when you will need to purchase a new subscription.
- NO, I do not have the exams/assignments tab.
- If you do not have the exams/assignments tab nor the button to complete the purchase, please submit a support ticket so that our team can investigate the issue further.
Is There an Alternative Payment Method Outside of PayPal?
At this time, PayPal is the only method for purchasing an ExPrep subscription. If you do not want to create a PayPal account or aren't able to access your existing account for some reason, please complete your purchase using the guest check out method.
The PayPal Website isn't Working
If the PayPal website isn't working:
- Try to do a hard refresh on your browser (Ctrl + Shft + R).
- Next, try using a different web browser altogether.
- Still having issues? Reach out to PayPal for more help.