---
title: How Do I Update My Account Email Address or Name?
description: "To update your account email address:  Settings, edit, change email address, save."
---

[Skip to content](https://support.excelpreparation.com/knowledge/how-to-update-account-email-address#main-content)

English

Show submenu for translations

![ExPrep Logos 6.6.24\_Black-2.png\]](https://support.excelpreparation.com/hs-fs/hubfs/ExPrep%20Logos%206.6.24_Black-2.png?height=40&name=ExPrep%20Logos%206.6.24_Black-2.png)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- Go to excelpreparation.com

 Go to excelpreparation.com

 ExPrep Support Center. How can we help you?

- There are no suggestions because the search field is empty.

1. [Help Center](https://support.excelpreparation.com/knowledge?hsLang=en)
2. [Student](https://support.excelpreparation.com/knowledge/student?hsLang=en)

# How Do I Update My Account Email Address or Name?

To update your account email address:

- Log into your ExPrep portal![ExPrep portal highlighting 1. selecting name drop down from upper right hand menu 2. Settings.](https://support.excelpreparation.com/hs-fs/hubfs/Screenshot%202023-10-18%20at%2010.53.34%20AM.png?width=100&height=124&name=Screenshot%202023-10-18%20at%2010.53.34%20AM.png)
- **➡️**  N**ame** from the upper righthand corner
- **➡️ Settings**

- **➡️ Edit** (next to Contact Information)
  
  ![ExPrep account information page highlighting selection of "edit" button.](https://support.excelpreparation.com/hs-fs/hubfs/Screenshot%202023-10-18%20at%2010.53.54%20AM.png?width=474&height=297&name=Screenshot%202023-10-18%20at%2010.53.54%20AM.png)
- Update Email Address and/or user name
- **➡️ Save**

⚠️ If you are asked for a external user id, this is an idea that is generated from your LMS platform. Typically it will be the portion of your email address before the @. For example, if your email is tng322@school.edu, your external ID will be tng322. If you do not use ExPrep inside of your LMS system, you can ignore the external ID requirement. 

**![Account information where name fields are being changed.](https://support.excelpreparation.com/hs-fs/hubfs/change%20name3.png?width=670&height=445&name=change%20name3.png)**

💡If an account already exists under the new email address you are trying to use, the system won't allow the update. Instead, you will need to submit a request to have the two accounts merged together. 

❗If you need further assistance, please reach out to the support team. 

- [Professor](https://support.excelpreparation.com/knowledge/professor?hsLang=en#main-content)

    - [LMS](https://support.excelpreparation.com/knowledge/professor?hsLang=en#lms)
    - [Courses](https://support.excelpreparation.com/knowledge/professor?hsLang=en#courses)
    - [Assignments](https://support.excelpreparation.com/knowledge/professor?hsLang=en#assignments)
    - [Grades](https://support.excelpreparation.com/knowledge/professor?hsLang=en#grades)
- [Student](https://support.excelpreparation.com/knowledge/student?hsLang=en#main-content)

    - [Classes](https://support.excelpreparation.com/knowledge/student?hsLang=en#classes)
    - [Assignments](https://support.excelpreparation.com/knowledge/student?hsLang=en#assignments)
    - [Access](https://support.excelpreparation.com/knowledge/student?hsLang=en#access)
    - [Purchasing](https://support.excelpreparation.com/knowledge/student?hsLang=en#purchasing)

[![](https://support.excelpreparation.com/hs-fs/hubfs/ExPrep%20Logos%206.6.24_Black-1.png?width=150&height=61&name=ExPrep%20Logos%206.6.24_Black-1.png)](http://www.excelpreparation.com)

ExPrep Help Center

Copyright © 2026, ExPrep, LLC