I Had Access, But I No Longer Do

The most common reason a user loses access to their account is that they have created two different accounts using two different emails (i.e., a personal email and a school email).

Then, they start working in one account and come back later and log into the second account and can't see their work and might not have access to the exams/assignments tab (because their subscription is associated with the first account).

So the first step is to ask if there is any chance you have two account under two different emails?

• Yes, I Might Have Two Accounts
• No, I Definitely Don't Have Two Accounts

I Might Have Two Accounts

If there is a chance you have two accounts, then please try logging in using the second account email and see if your content is available. 

If that is the case, you are welcome to submit a support ticket requesting that the two accounts be merged into one. Be sure to include:

• Full Name
• Both email addresses that accounts exist under
• Which email should be kept and which should be archived 

No, I Definitely Don't Have Two Accounts.

If you know that you only have one account, then the next step would be to check when your account expires. 

• Account Subscription Expired: Then you need to purchase a new platform subscription. 
• Account Subscription Active: Then you might want to
  • Check with your professor to see if they removed you from the course (this can happen by accident sometimes)
  • Try adding yourself back to the course