---
title: How Do I Request a Refund?
description: If you accidentally purchased your access subscription twice, we are happy to issue you a refund for one of the two purchases.
---

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# How Do I Request a Refund?

If you accidentally purchased your access subscription twice or have decided to drop your course, we are happy to issue you a refund within 15 days of the original transaction. To initiate the process, submit a support ticket and be sure to include:

- Full Name
- Email Address
- A Brief Explanation of Request
- Evidence of Duplicate Purchase 
    - The best option is to provide screenshots that show the PayPal transaction id for the two separate purchases. 

![Sample screenshot of PayPal transaction receipt that shows the transaction id.](https://support.excelpreparation.com/hs-fs/hubfs/transaction%20id.png?width=688&height=329&name=transaction%20id.png)

 

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