---
title: I'm Missing the PayPal Button | I Can't Purchase ExPrep
description: If you do not have the PayPal button in the top right hand corner of your ExPrep Portal allowing you to complete your subscription purchase then you might already have a current subscription. If your
---

[Skip to content](https://support.excelpreparation.com/knowledge/missing-paypal-button-cant-purchase#main-content)

English

Show submenu for translations

![ExPrep Logos 6.6.24\_Black-2.png\]](https://support.excelpreparation.com/hs-fs/hubfs/ExPrep%20Logos%206.6.24_Black-2.png?height=40&name=ExPrep%20Logos%206.6.24_Black-2.png)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- Go to excelpreparation.com

 Go to excelpreparation.com

 ExPrep Support Center. How can we help you?

- There are no suggestions because the search field is empty.

1. [Help Center](https://support.excelpreparation.com/knowledge?hsLang=en)
2. [Student](https://support.excelpreparation.com/knowledge/student?hsLang=en)
3. [Purchasing](https://support.excelpreparation.com/knowledge/student?hsLang=en#purchasing)

# I'm Missing the PayPal Button | I Can't Purchase ExPrep

If you do not have the PayPal button in the top right hand corner of your ExPrep Portal allowing you to complete your subscription purchase then **you might already have a current subscription.**

- - ➡️Follow these [directions](https://support.excelpreparation.com/knowledge/when-does-my-subscription-expire?hsLang=en) to check when your account expires
    - If your account is current, then you can use the platform and do not need to complete a purchase until after your account has expired

![ExPrep portal paywall popup menu.](https://support.excelpreparation.com/hs-fs/hubfs/Screenshot%202023-10-18%20at%2010.17.37%20AM.png?width=304&height=363&name=Screenshot%202023-10-18%20at%2010.17.37%20AM.png)

 

 

 

 

 

 

 

 

 

If your account is **expired **and you still don't have a PayPal button, then please try:

- ➡️Logging out of your account and logging back in
- ➡️Using a different web browser 

---

 

⚠️If you still can't access the purchase button, please reach out to the ExPrep Support team and share the details listed below:

- Full Name
- Email
- Course Name (as displayed in the upper right hand corner of your portal)
- Instructor's Name
- Description of the issue

 

- [Professor](https://support.excelpreparation.com/knowledge/professor?hsLang=en#main-content)

    - [LMS](https://support.excelpreparation.com/knowledge/professor?hsLang=en#lms)
    - [Courses](https://support.excelpreparation.com/knowledge/professor?hsLang=en#courses)
    - [Assignments](https://support.excelpreparation.com/knowledge/professor?hsLang=en#assignments)
    - [Grades](https://support.excelpreparation.com/knowledge/professor?hsLang=en#grades)
- [Student](https://support.excelpreparation.com/knowledge/student?hsLang=en#main-content)

    - [Classes](https://support.excelpreparation.com/knowledge/student?hsLang=en#classes)
    - [Assignments](https://support.excelpreparation.com/knowledge/student?hsLang=en#assignments)
    - [Access](https://support.excelpreparation.com/knowledge/student?hsLang=en#access)
    - [Purchasing](https://support.excelpreparation.com/knowledge/student?hsLang=en#purchasing)

[![](https://support.excelpreparation.com/hs-fs/hubfs/ExPrep%20Logos%206.6.24_Black-1.png?width=150&height=61&name=ExPrep%20Logos%206.6.24_Black-1.png)](http://www.excelpreparation.com)

ExPrep Help Center

Copyright © 2026, ExPrep, LLC