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      How Do I Update My Password?

      Please select the option that most closely relates to your situation:

      Updating a Password When Already Logged In

      When you are logged into your ExPrep portal, follow these steps to update your password:

      • Select your Name dropdown in the upper right-hand cornerExPrep portal highlighting 1. selection of name drop down menu 2. settings.
      • ➡️ Settings
      • ➡️ Change Password
      Account information page highlighting selection of change password.
      • Provide your Current Password and then a New Password 
      Change password menu pointing out password requirements.

       

      💡If you don't know your current password, log out and follow the steps below for Updating your Password without Logging in.

      Updating a Password Without Logging In

       

      • Go to the ExPrep Portal login page 
      • Select Forgot Password ExPrep Portal login screen highlighting the "Forgot Password" button.
      • Enter the email address associated with your ExPrep accountForgot password reset window requesting email address.
      • Check your email for an email from contact@excelpreparation.com which will include your Verification Code 
      • Enter the Verification Code along with your new password on the next screen 
        Account password reset email with verification code.ExPrep account password reset menu where verification code and new password are provided.

      Password reset menu pointing out password requirements.  

      Error Message When Changing Password

       

      If you are receiving an error message when you attempt to enter a new password, it is likely because you have used a special character that is NOT allowed. The only special characters that you can use include: @ $ ! % * ? &

      Password reset menu pointing out password requirements.

       

      If you still need help, please reach out to our support team.